From Cumbersome to Game-Changer: The New Era of AI in Procurement

The Past: Big Promises, Limited Impact

A decade ago, digital transformation in procurement was often discussed in boardrooms but proved challenging in practice.

In my years at Genpact, I saw many early procurement technologies that were expensive, cumbersome, and slow to integrate.

Projects stalled under the weight of high costs, siloed data, and user adoption hurdles. Even well-designed strategies struggled to deliver sustainable change when tools were too complex for everyday use.